Description: Authorisers in this category can request changes related to user accounts. This includes creating new user accounts, modifying existing accounts, and deleting user accounts as needed.
Example: An office manager or HR representative responsible for onboarding and offboarding employees.
Description: Authorisers with this designation can request the installation of new software or updates to existing software on the company’s systems.
Example: A team lead or department manager who oversees specific applications used by their team.
Description: This category allows the authoriser to request changes related to hardware, such as new hardware installations or upgrades to existing hardware.
Example: An IT support staff member or office manager responsible for maintaining office equipment.
Description: Authorisers in this category can request changes to user access permissions, including granting or revoking access to specific systems or data.
Example: A security-conscious office manager or a small business owner ensuring proper access control.
Description: Authorisers with this right can request changes to security policies, such as modifications to firewall rules, antivirus settings, and other security configurations.
Example: A small business owner or IT manager responsible for the company's cybersecurity.
Description: This category is for authorisers who can sign off purchasing budgets and raise purchase requests.
Example: A finance manager, small business owner, operations manager or office manager who oversees the purchasing sign off.
Description: Authorisers in this category can request emergency changes that need to be implemented immediately to address critical issues or incidents.
Example: An IT manager or small business owner responsible for rapid response to critical issues.
Description: This authorisation allows the authoriser to request actions related to backup and recovery operations, ensuring data integrity and availability.
Example: An IT support staff member or office manager tasked with data protection.
Description: Authorisers in this category ensure that change requests comply with regulatory requirements and internal audit policies.
Example: A compliance officer or small business owner ensuring adherence to legal and regulatory standards.
Description: Authorisers with this designation can request scheduling and execution of maintenance activities during designated maintenance windows.
Example: An IT support staff member or small business owner managing planned maintenance activities.
Assigning the correct authorisation category to each authoriser within your small business is crucial for maintaining control over change requests. Here’s how to do it:
Once authorisation categories are assigned, your designated authorisers can submit change requests to baseMSP. We will then execute these requests based on the provided authorisation level, ensuring that the right changes are made by the right people. This process helps maintain efficiency, compliance, and security within your IT environment.
If you have any questions or need assistance with assigning authorisation categories, please contact the baseMSP support team. We are here to help you manage your IT change requests effectively.